Orders
What payment methods do you accept?
EyeDropShop accepts Visa, MasterCard and American Express credit cards. We also accept Pay and Google Pay.
All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.
Can I use multiple promo codes on one order?
Only one promo code can be used per order. Sorry!
I'm having issues with my order...
We're here to help. Just navigate to our Contact page, call us at +1 (844) 442-EYES, or click on the chat button at the bottom of the screen. Our customer happiness team will be happy to help resolve your issue!
How long does it take to process my order?
Orders are processed within 1-2 business days and are shipped Monday-Friday, excluding federal holidays.
Shipping & Returns
How can I get Free Shipping?
Free shipping is available on orders over $50 (before taxes).
The following conditions apply:
- Delivery method is standard ground shipping
- It cannot be combined with another promo code
- This promotion is valid in all US states.
When will my order ship?
Orders usually ship within 1-2 business days of receipt. Orders ship Monday-Friday, excluding federal holidays.
What is your Return Policy
Due to the nature of the product, we do not accept returns once the package has shipped. If there was an error in the order placed, such as quantity or product type before we ship, simply send us an email and we will rectify the situation before we process the order.
Security
Is my credit card information safe?
All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.
Do you have a Privacy Policy?
Yes we do! You can read it over here.
What about Terms & Conditions?
Feel free to check them out right here.
Other
Do you give medical advice or consults?
Content on this site is for reference purposes and is not a substitute for advice from a licensed health-care professional. You should not rely solely on this content, and EyeDropShop assumes no liability for inaccuracies. Always read and follow labels and directions before using a product. Products on this site might not be right for you.
Customer Help
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email, phone or chat.
